The Company

Everflow is a SaaS Partner Marketing platform for managing and scaling revenue from affiliates, partnerships, and marketing channels.

Founded in 2016 by industry veterans, we are based in Oakland, Montreal and Amsterdam with a distributed team across the NAM and EMEA regions.

We’re a bootstrapped company, over $20M ARR, that has grown through supporting happy customers that refer business to us and create word-of-mouth excitement. We’re the go-to platform for brands, agencies, and networks, with 1,000+ customers including: Mutual of Omaha, ClassPass, and Tapjoy.

This role involves working closely with Everflow’s SVP of Marketing, with a strong preference towards candidates able to visit our Oakland office once a week

Job Description

Product Success Manager will be responsible for driving adoption and usage of new and existing products and features across multiple business units, teams and markets across Everflow’s customer base. This role requires being detail oriented and a quick thinker in addition to strategic depth and understanding of the product, operations and business aspects of the performance marketing industry.

Responsibilities

• Build and deliver Value Proposition: Help in building and delivering the specific value proposition associated with Everflow’s products to ensure that each cohort of Everflow customers can maximize their investment in the platform.

• Formally establish and execute the Build-Measure-Learn process within Everflow. This involves working cross functionally within the organization to create the process, build the instrumentation dashboards and execute the cycle to enable fast iteration that deepens the product market fit and helps drive the company’s KPI goals.

• Become the subject matter expert that acts as a strategic advisor for customers. This called for a deep understanding of each customer cohort’s requirements and creating a plan to ensure the Everflow can deliver maximum value through consultative advice, training, business reviews and optimized configuration.

• Consolidate, manage and help deliver the customer facing content including but not limited to videos, product newsletters and training seminars.

• Engage and collaborate closely with the Customer Success and Product teams to identify, qualify and escalate market requirements.

• Work in close coordination with the partnership teams to verify partner quality and customer outcomes to communicate with leadership.

• Act as the voice of our customers, conveying needs and issues internally across various departments.

• Prioritize input from customers, Sales, and partners to Product Management to ensure customer feedback is fully represented in our Go-To-Market processes and product roadmap.

Experience Required

• Good product sense and a willingness to learn
• Strong analytical background and a good grasp of internet technologies
• 3 years minimum of digital advertising experience
• Familiarity with project management and customer success tools
• Sales and/or Business Development experience is preferred, but not required
• BA/BS in a relevant field
• High proficiency in English

Compensation

OTE $70,000 - $90,000

Perks include:

• Medical, Dental and Vision Insurance
• Unlimited PTO
• Paid parental leave for putting your family first
• Startup-like environment, without the constant rush to raise the next round of funding.
• A very collaborative team and culture
• Education, gym, and equipment stipend
• Travel opportunities to relevant conferences and in-person client meetings

Everflow is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.